Introduction
We (“we”, “us”, “our”) care about your privacy. This policy describes how we collect, use, store, and protect your personal information when you use our website or services.
Information We Collect
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Personal Information: name, email address, phone number, shipping address, billing address.
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Payment Information: card details, bank account or payment processor data (submitted through secure third-party gateways).
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Usage / Technical Data: IP address, browser type, device, pages visited, date/time, referral pages, cookies.
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Other: feedback, reviews, survey responses, customer service communications.
How We Use Your Information
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To process orders, deliveries, refunds, and returns.
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To communicate with you (order updates, offers, surveys).
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To improve our services, marketing, analytics, personalization.
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To prevent fraud, enforce terms, and maintain safety.
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Where required by law or regulation.
Legal Basis (if applicable / where required)
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Consent: you agree when you submit data.
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Contract: necessary to fulfill your orders.
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Legitimate interests: improving our service, marketing.
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Legal obligation: compliance with law or court orders.
Sharing of Information
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With couriers / logistics partners to deliver your orders.
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With payment processors for transaction processing.
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With third-party service providers (analytics, email marketing).
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With law enforcement or regulators when required by law.
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We do not sell your personal data to third parties.
Cookies & Tracking Technologies
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We use cookies, web beacons, local storage to collect usage and preference data.
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You can disable cookies via your browser, but this may affect functionality.
Data Retention & Storage
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We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, etc.
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Data is stored securely (encryption, access controls).
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We may anonymize data for analytical purposes after a period.
Data Security
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We implement reasonable technical and organizational measures (SSL/TLS, secure servers, restricted access).
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However, no system is 100% secure; we cannot guarantee absolute security.
Your Rights
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Access: you can request access to your data.
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Correction: you can correct or update your data.
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Deletion: you can request deletion (where not required to retain by law).
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Objection / restriction: to certain uses of your data.
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Withdrawal of consent: where processing is based on consent.
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You can exercise these via [your support email/contact].
Children’s Privacy
We do not knowingly collect data from children under age 13. If you believe we have inadvertently done so, contact us to delete it.
Changes to This Policy
We may update this policy periodically. The “Last Updated” date will reflect changes. Material changes will be notified to you (via email or website banner).