Scope
This Delivery Policy applies to all orders placed on [Purna Nigeria / your company name] and outlines how we deliver products, delivery charges, timelines, and related details.
Order Processing Time
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Orders are processed within 1–2 business days (excluding weekends and public holidays), once payment is confirmed.
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Orders placed after cut-off time (e.g. 3:00 PM) or on weekends/holidays will begin processing the next business day.
Delivery Zones & Coverage
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We deliver to [list of states / zones / regions in Nigeria you serve, e.g. Lagos, Oyo, Abuja, etc.].
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If your location is outside our delivery zones, we may use third-party courier services.
Delivery Timeframe
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Within city / local: 1–3 business days
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Interstate / long distance: 3–7 business days
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Remote or rural areas may take longer, depending on courier logistics.
Delivery Fees
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A flat delivery charge of ₦[amount] for local deliveries.
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Variable shipping fee (based on weight, distance, courier) for out-of-zone orders.
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Free shipping might apply for orders above a threshold (e.g. for orders ≥ ₦[amount]).
Tracking & Notifications
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Once your order is shipped, you’ll receive a notification (SMS / email) including tracking number or courier details.
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You can monitor your delivery through our partnered courier’s tracking system.
Delivery Attempts & Failed Deliveries
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Our courier will make up to 2 delivery attempts at your address.
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If unsuccessful, the order may be returned to us, and you may be charged for redelivery or a new dispatch.
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It’s your responsibility to provide accurate address, phone number, landmarks, etc.
Risk & Ownership
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The risk of damage or loss passes to you once the courier picks up the package.
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However, we will assist with claims or lost/damaged items (see Refunds/Returns policy).
Delays & Exceptions
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External factors such as weather, extreme traffic, or force majeure (strikes, natural disaster) may cause delays.
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We will notify you in such cases and try to deliver as soon as possible.
Contact for Delivery Issues
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If there are problems or you wish to reschedule, contact our support via [email / phone] within 48 hours of attempted delivery.